Email support
[email protected]We read every message and usually reply within a few business days. English and Spanish both welcome.
What to include
These four things let us solve most problems on the first reply:
- Your device and its operating system version
- The CatMerge version, shown in Settings → About
- What you expected to happen, and what happened instead
- For purchase problems, the order or receipt ID from Google Play or the App Store
Quick answers
I bought something and didn't get it
Open Settings → Restore Purchases in the game. This re-checks your receipt with Google Play or the App Store and re-applies anything you own, including ad removal.
If it still doesn't appear, email us with your order or receipt ID and we'll sort it out. Refunds themselves are handled by Google Play or Apple under their policies.
My progress disappeared
Check that you're signed in to the same account you played on before — cloud saves are tied to your account, not to the device.
If you're on the right account and the save is still missing, write to us before starting a new game. Overwriting a save makes it much harder to recover.
An ad froze, or won't close
Force-close the game and reopen it. Rewarded ads that were interrupted usually credit on the next launch.
If it keeps happening, tell us which ad it was and roughly when — we can raise it with the ad network. You can also remove ads permanently from the shop.
I want to delete my account
In the game, go to Settings → Account → Delete Account. You can also request it at coddifica.com/delete-account or by emailing us.
This removes your save data, display name, leaderboard entries and player identifier. It can't be undone.
I want to report a bug or suggest a feature
Both go to the same address. Screenshots and short screen recordings help more than anything else — attach them if you can.